Smile

🎹 Music for this post: https://www.youtube.com/watch?v=ZAErD8xzjCM.

As an introvert — and a CIO — interacting with thousands of holiday shoppers over the course of a couple of days is not within my normal activity range.

But at this time of year, when I do my part as a greeter in Palmer’s Direct To You Market, my extroversion skills get a Schwarzenegger-style workout. Our market is a 174-year old tradition in Rochester, and I am thankful for every person who visits. Our clients deserve — and expect — a great experience when they walk through the door.

I am reminded of the following six things when I take this exercise on. What occurs to me today is that these behaviors support us in all aspects of life:

• Through your voice and face, project a greeting with authority — mean it.
• Give a genuine and lasting smile when you are doing it.
• Do everything within your power to bring out the smile in others.
• Do everything within your power to make them laugh, too.
• Unless cultural norms declare otherwise, make eye contact, and keep it every chance you get.
• Always care about other people’s children.

It was wonderful seeing so many familiar faces walk through our doors, from neighbors to long-time business associates.

A goal of mine for 2024 is to remember the six lessons of this week. A very happy holiday to you and yours! Cheers!

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